Frequently Asked Questions (FAQ)

1. What is MapleMart?

MapleMart is a Canadian online store offering fashion, beauty, lifestyle, and handmade products. We provide a curated selection of apparel, organic skincare, and unique jewelry for both women and men.

2. Where is MapleMart located?

📍 2400 Beatty Street, Suite 900, Vancouver, BC V6B 2M7, Canada.

3. How can I contact MapleMart?

📞 Phone: +1 825-798-5261
📧 Email: hello@maplemart.top

4. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods.

5. Do you ship across Canada?

Yes! We ship to all provinces and territories. Delivery times may vary depending on location.

6. How long does delivery take?

Orders are processed within 1–3 business days, and delivery typically takes 5–10 business days, depending on your location and shipping provider.

7. Can I return or exchange an item?

Yes! Returns are accepted within 14 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received. Certain items, such as skincare and earrings, are non-returnable. For full details, see our Refund & Returns Policy.

8. How do I request a refund?

Email us at hello@maplemart.top with your order details. Once your return is received and approved, refunds will be processed within 5–10 business days.

9. What if I received a damaged or incorrect item?

If your order is defective, damaged, or incorrect, contact us immediately. We will arrange a replacement or exchange at no extra cost.

10. Can I cancel my order?

Orders may be cancelled within 24 hours of purchase for a full refund. Once processing begins, cancellations cannot be guaranteed.