- Have a question? Call us +18257985261
At MapleMart, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a clear and simple process for returns and refunds.
You may request a return within 14 days of receiving your order.
Items must be unused, in original packaging, and in the same condition as received.
Certain items, including skincare, personal care products, earrings, and final sale items, are non-returnable for hygiene and safety reasons.
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or sent incorrectly.
Exchanges are available only for defective, damaged, or incorrect items.
Please contact us before returning a product for an exchange.
Orders may be cancelled within 24 hours of purchase for a full refund.
Once processing begins, cancellations cannot be guaranteed.
If you have any questions about returns, refunds, or exchanges, please contact us:
📍 Address: 2400 Beatty Street, Suite 900, Vancouver, BC V6B 2M7
📞 Phone: +1 825-798-5261
📧 Email: hello@maplemart.top
We value your trust and will do our best to resolve any issues quickly and fairly.